Accessibility Statement

Last updated: January 2025

1. Our Commitment to Accessibility

Kitt Therapy Services is committed to ensuring that our website and services are accessible to people with disabilities. We believe that everyone should have equal access to mental health information and services, regardless of their abilities or disabilities.

This accessibility statement applies to the Kitt Therapy Services website at [your-domain.com] and describes our efforts to make our digital content and physical premises accessible to all users.

2. Standards and Guidelines

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which are internationally recognised guidelines for web accessibility. We also follow the UK Public Sector Bodies Accessibility Regulations 2018 where applicable.

3. Website Accessibility Features

3.1 Navigation and Structure

  • Clear and consistent navigation throughout the site
  • Logical heading structure (H1, H2, H3, etc.)
  • Skip-to-content links for screen reader users
  • Breadcrumb navigation where appropriate
  • Keyboard navigation support

3.2 Visual Design

  • High contrast text and background colours
  • Text that can be resized up to 200% without loss of functionality
  • Clear, readable fonts
  • Sufficient colour contrast ratios (4.5:1 for normal text, 3:1 for large text)
  • Information not conveyed by colour alone

3.3 Images and Media

  • Alternative text (alt text) for all informative images
  • Descriptive captions for videos where applicable
  • Audio descriptions for video content where necessary
  • Decorative images marked appropriately for screen readers

3.4 Interactive Elements

  • Descriptive link text (not just "click here" or "read more")
  • Clear focus indicators for keyboard users
  • Proper labelling of form fields
  • Error messages and instructions clearly presented
  • ARIA labels and descriptions where appropriate

4. Physical Accessibility

4.1 Office Premises

Our physical office is designed to be accessible:

  • Wheelchair accessible entrance and facilities
  • Accessible parking spaces available
  • Clear signage and wayfinding
  • Adjustable lighting in therapy rooms
  • Quiet spaces available for those with sensory sensitivities

4.2 Appointment Accessibility

  • Flexible scheduling to accommodate different needs
  • Online therapy options for those unable to attend in person
  • Support for communication aids and interpreters
  • Reasonable adjustments made upon request

5. Assistive Technologies Supported

Our website has been tested with and supports:

  • Screen readers (JAWS, NVDA, VoiceOver)
  • Voice recognition software
  • Keyboard-only navigation
  • Screen magnification software
  • High contrast display modes

6. Known Accessibility Issues

We continuously work to improve accessibility, but currently have the following known limitations:

  • Some third-party embedded content may not be fully accessible
  • PDF documents are being updated to meet accessibility standards
  • Some older content may not meet current accessibility standards

We are actively working to address these issues in our ongoing accessibility improvements.

7. Browser and Device Compatibility

Our website is designed to work with:

  • Modern web browsers (Chrome, Firefox, Safari, Edge)
  • Mobile devices (iOS and Android)
  • Tablets and desktop computers
  • Various screen sizes and orientations

8. Accessibility Testing and Monitoring

We regularly test our website accessibility through:

  • Automated accessibility testing tools
  • Manual testing with assistive technologies
  • User feedback and testing
  • Professional accessibility audits
  • Regular content reviews

9. Training and Awareness

Our team receives regular training on:

  • Accessibility best practices
  • Disability awareness
  • Assistive technology usage
  • Inclusive design principles
  • Legal requirements for accessibility

10. Third-Party Content

Some content on our website is provided by third-party services (such as booking systems or video platforms). While we work with providers who share our commitment to accessibility, we cannot guarantee the accessibility of all third-party content. We encourage users to contact us if they encounter accessibility barriers with any content on our site.

11. Feedback and Complaints

We welcome feedback about the accessibility of our website and services. If you:

  • Cannot access any part of our website
  • Need information in an alternative format
  • Require assistance with any of our services
  • Have suggestions for accessibility improvements

Please contact us:

  • Email: sarah@kittpsychological.com
  • Subject: Accessibility Feedback
  • Phone: [Please insert phone number]

We aim to respond to accessibility feedback within 3 working days.

12. Alternative Formats

If you need information from our website in an alternative format, we can provide:

  • Large print documents
  • Audio recordings
  • Easy-read versions
  • Braille (with advance notice)
  • Information in different languages

13. Enforcement and Legal Requirements

This accessibility statement is prepared in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.

13.1 Enforcement Procedure

If you are not satisfied with how we respond to your accessibility concerns, you can contact:

  • The Equality and Human Rights Commission (EHRC)
  • Website: equalityhumanrights.com
  • Phone: 0808 800 0082
  • Textphone: 0808 800 0084

14. Ongoing Improvements

We are committed to continuously improving accessibility. Our ongoing efforts include:

  • Regular accessibility audits and testing
  • Staff training and awareness programs
  • User feedback integration
  • Technology updates and improvements
  • Policy and procedure reviews

15. Updates to This Statement

This accessibility statement will be reviewed and updated regularly to reflect our ongoing accessibility improvements and any changes to our website or services. The date of the last update is shown at the top of this page.

16. Contact Information

For all accessibility-related inquiries, please contact:

  • Kitt Therapy Services
  • Email: sarah@kittpsychological.com
  • Subject: Accessibility Inquiry

We are committed to making our services accessible to everyone and appreciate your patience as we continue to improve our accessibility features.

This accessibility statement demonstrates our commitment to digital and physical accessibility in accordance with UK legislation and best practices. We recommend regular reviews and updates to ensure ongoing compliance.